REFUNDS & RETURN POLICY
MONEY BACK GUARANTEE
We guarantee our products 100% with a 30-day money back guarantee. We stand behind our products and all products are guaranteed against manufacturing defects in materials and workmanship for 30 days. Within the 30-day warranty we will refund, repair and/or replace parts or products that are defective in materials or workmanship.
This returns policy is only for online purchases made through this online store. Please note that we do not offer refund or exchange for change of mind for online purchases made through this online store. Before your purchase is shipped, we personally inspect your item/s to ensure that they are in perfect condition. Your items are then carefully packaged to ensure they arrive in the exact same condition. Products that have been worn, damaged, mistreated or modified by the purchaser is not considered a manufacturing fault and most definitely not the responsibility of Paragon Performance. We will replace any items that may have what we consider to be a manufacturing fault. Returns will only be considered for replacement within a period deemed reasonable by us.
Due to health regulations, there is no return or exchange on underwear. In the unforeseen circumstances that goods should arrive faulty or are incorrect the following procedure should be followed: Contact us within seven (7) days of receipt of your item/s. You must notify us by email to obtain a return authority number. Returns without prior notification and return authority number will not be accepted. If a replacement or credit is justified, item/s are required to be sent directly back to us and you will then be issued with a replacement item, credit note or refund. Item/s must be returned in their original packaging and in an unused condition. The returned item is your responsibility until it is in our receipt. We recommend that returned item/s be shipped using ‘sign for’ delivery.
We place great value on the business given to us by our customers and pride ourselves in being able to offer quality products
